This Privacy Policy explains how we collect, use, and protect your personal data when you use our Products and Websites.

As long as you are only passing by on our Websites, we do NOT collect any personal data, nor use any website cookie.

As soon as you create an account on our Websites, you accept the License Terms, and the following might of interest to you.

1. Definitions

The Products: Pitchmeld provides audio transformation technologies, upon payment. Here below, transformation technologies, Software Packages, Software Development Toolkits (SDK), Plugins and related Services, Web Services and Websites are referred to as the Products.
We, us, the Company, Phoneshift EURL: The legal owner and rights holders of the Products, as a sole proprietorship company "Entreprise Unipersonelle à Responsabilité Limitée" (EURL).
Website: Any of the main or sub domain of pitchmeld.ing
You or your: The owner of a license allowing use of our Products and owner of an Account on our Website.
Account: A digital entity on our Website that allows you to manage your subscription, payment and other elements related to your license.
Personal Data: Any information that relates to an identified or identifiable natural person, as per the GDPR definition.

2. Information We Collect

2.1 Personal Data

The following personal data is held on our servers in order to provide the Products to you:

Usage metrics related to billing.
Billing information, e.g., address.
Past invoices.

For tax compliance purposes, whether applicable to us or to you, such information shall be retained for the period required by applicable law. Upon expiration of the legally mandated retention period, the information shall be permanently deleted from all of our databases and backups.

No audio is transferred to our servers.

No other type of information about the audio content is transferred or held on our servers.

2.2 Cookies

As soon as you create an account on our Website, we use cookies and similar technologies to enhance your experience on our Websites. A cookie is a small text file stored on your device when you visit our Websites.

Types of Cookies We Use:

Session Cookies: These are essential cookies that enable core functionality such as user authentication and session management. These cookies are strictly necessary for the Websites to function properly and cannot be disabled.

Cookies We Do NOT Use:

Analytics Cookies: We do not use any analytics or tracking cookies to monitor your browsing behavior.
Advertising Cookies: We do not use any advertising or targeting cookies.
Third-Party Cookies: We do not allow third parties to place cookies on your device through our Websites.

Managing Cookies:

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, please note that disabling necessary cookies may prevent you from using certain features of our Websites.

To manage cookie settings in your browser, please refer to your browser's help documentation.

2.3 Billing Information

If you sign up for any of our paid Products, you will be asked to provide your payment information and billing address. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of Account history, invoicing, and billing support. We store your billing address so we can send you invoices and receipts, calculate any sales tax due, and detect fraudulent credit card transactions.

2.4 Voluntary Correspondence

When you spontaneously e-mail us with a question or to ask for help, we keep that correspondence, including your e-mail address, so that we have a history of past correspondence to reference if you reach out in the future.

2.5 Anonymized Information

All usage metrics unrelated to billing are subject to complete anonymization. No hashing or similar techniques that could result in pseudonymization are employed. Any information that could reasonably permit the identification of a user, directly or indirectly, is fully and irrevocably removed from such usage metrics, thereby precluding any possibility of re-identification or association with any individual user or account.

This anonymized data is used to drive usage statistics, spot issues, and improve our Products.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our Products and Services.
To process your payments and send invoices.
To communicate with you about your Account and subscription.
To comply with legal and tax obligations.
To detect and prevent fraudulent activities.
To improve our Products based on anonymized usage data.

We'll never sell or exchange your personal data to third parties in any manner.

We won't use your name or company's name in marketing statements without your written permission.

We may disclose your personal data only in the following circumstances:

To our subprocessors who help us provide our Products (see Section 5).
When required by law or in response to valid legal process.
To protect our rights, privacy, safety, or property.

5. Third-Party Subprocessors

To offer our Products, we use third-party subprocessors, such as cloud computing providers and customer support software. The following is a list of personal data subprocessors we use:

These subprocessors are fully or partly located in the EU, EEA or European single market:

Fly.io: Infrastructure for Application Programming Interface (API).
Supabase.com: Database.
Proton.me: Email service only.

These subprocessors are fully or partly located in the United States:

Resend: Transactional email service.
Lemon Squeezy: Billing service.

6. Data Location and Transfers

Our Web Services are operated in France. If you are located outside of France, please be aware that any information you provide to us will be transferred to and stored in France. By using our Products and Websites and/or providing us with your personal information, you consent to this transfer.

7. Data Retention

7.1 General Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

7.2 Tax and Legal Retention

For tax compliance purposes, billing information and invoices are retained for the period required by applicable law.

7.3 Retention for Legal Purposes

Pursuant to the provisions of the EU General Data Protection Regulation (GDPR), the Company reserves the right to retain any personal data deemed necessary for the establishment, exercise, or defense of legal claims, including but not limited to the resolution of disputes or litigation, for such period as is required to fulfill these purposes.

7.4 Deletion

After account cancellation, within 60 days, all data we might own will be permanently deleted from our active systems, logs, and backups. We cannot recover this information once it has been permanently deleted.

There are three exceptions to the retention periods above:

Tax and other administrative laws might force us to keep some data. We will always do our best to delete this type of information as soon as possible.
Data that has any value for handling any dispute or litigation might be held as long as necessary.
Fully anonymized data is not subject to deletion requests as it no longer constitutes personal data.

8. Security

When using the Websites or Products installed or deployed by yourself, any data is sent through Hypertext Transfer Protocol Secure (HTTPS).

Concerning the Websites, versions of software that are used to provide the Websites are updated as soon as possible.

With respect to Products installed or deployed by you (including, but not limited to, Software Packages, SDKs, Plugins, and similar components), the Company endeavors to update such Products with the most recent versions of cryptographic libraries as promptly as practicable. Notwithstanding the foregoing, it is your sole responsibility to ensure that these components are updated on your systems in order to benefit from the latest security enhancements.

On our servers and databases, all passwords and API tokens are stored exclusively in a hashed format and are never retained in plain text. The Company does not possess, and is not able to provide, any means to recover lost or forgotten passwords or access keys.

9. Your Rights

Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:

Right of access: You can request access to the personal data we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete personal data.
Right to erasure: You can request deletion of your personal data in certain circumstances.
Right to restriction of processing: You can request restriction of processing your personal data in certain circumstances.
Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at contact@pitchmeld.ing.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our Website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@pitchmeld.ing
Website: https://pitchmeld.ing

Privacy Policy